[A/S] Re: Rude Dealer

["Don (MI)" <dash7_@xxxxxxxxxxx>]

Hi Tom,

I have no experience with Airstream or Thor warranty policies so this 
is speculation but I suspect you may have run into the following 
situation.

Some manufacturers adjust the dealer's profit margin when they sell a 
new product to include a percentage to cover the labor for typical 
warranty work.  This saves the manufacturers the task and expense of 
having to deal with warrranty claims, and works well when the product 
is returned to the selling dealer for any warranty work.  When the 
product is taken to a dealer other then the selling dealer for 
warranty work, that dealer will have to do the work without 
compensation.  For small, "quickie" repairs this is not a problem but 
if the repairs are labor intensive, the "loss" to that dealer could 
be substantial.  That dealer also suffers a second "loss" in that, 
while doing the warranty work, his staff and facility are not 
available for work on products brought in by paying customers.  The 
only recourse the dealer has to minimize the losses is to assign the 
lowest prority to that warranty work, taking the profitable work 
first.  The customer also  loses in this situation in that the dealer 
has no incentive to go the extra mile to keep a satisfied customer.

You might be better served to take your trailer back to the selling 
dealer for service work.

Don (MI)