[a/s] Jackson Center repairs, service and warranties

[SMujoob@xxxxxxx]

Folks -

Just a short update on my travails out here in Jackson Center, the home of 
Thor/Airstream.  As most if you know, I showed up here two weeks ago for 
warranty work.  I had a prepared list of some 30 items which needed fixing.  
I included the list along with pictures on a CD I presented to the service 
rep and kept a copy for myself.  The plan was that way we would both have a 
clear idea of what needed to be fixed.  

Work began on the coach on 24 July and proceeded for a total for four days.  
Some small items were fixed.  And fixed cleverly.  The quality of workmanship 
in service is better than in the factory where the errors are made.  But most 
of what needs to be fixed is not.  And none of the major things have been 
fixed.  Things like a floor which slopes and buckles, a leak in the bedroom 
wall, a leaking shower door, a hole in the floor of the closet where I can 
see light form outside through the wheelwell and a door which will not hang 
plumb after five tries.  The door also leaks.  Water drips in when it rains.  
I do not know if this was from before or as a result of the most recent to 
get the door to hang straight.  

I do know that when I bring this to the attention of the "service rep" he 
just ignores me.  Is "service rep" an oxymoron?  As for the sloping floor, 
"We do not consider this a problem."

There is a fellow here with one of the large AS RVs who is asking for a 
refund.  If I do not get some sort of action pretty soon I am going to have 
to ask for a replacement.  I have been stalled with "we are waiting for a new 
sofa" to replace the old one.

Which brings me to the question of how can furniture wear out so completely 
in less than a year?

Curioser and curioser.  I will be talking to the guy asking for a refund 
before I go over and ask for an appointment with Sharon Rhoades who I 
understand is the miracle worker out here as an ombudsperson between the 
customers and the plant.  There are no happy people out here waiting for 
repairs, I can tell you that.