Re: [A/S] Airstream Repair

[airstream720@xxxxxxx]

In a message dated 10/6/2005 9:14:45 PM Central Standard Time, 
hhamp5246@aol.com writes:


> Did you tell Brady I sent you?

Yes - and that he had better do a good job or we would tell you - he wasn't 
the least bit scared. <g>

> 
> Did you stay at the campground I suggested

Actually, we stayed in a motel.

Another note . . . we have a manufacturing defect in that our door was not 
mounted correctly.  The upper hinge is just a hair right of the lower hinge, 
which caused the door to warp and not close completely at the top.  It got worse 
over time. Our dealer in St. Louis worked on it once by putting a brace on it 
and trying ti bend it.  This caused the bolts to weaken.  One time when 
traveling, we stopped at a rest stop for lunch, opened the door and it fell off. We 
duct-taped in on and drove slowly to our next stop.  With a call to Airstream, 
my husband removed the inside wall covering, cut a hole in the inside 
aluminum to get to the bolts, replaced them and we were on the road again.  However, 
the door still did not close right.

Walt in Ocala was the one who pointed out that the upper hinge was set too 
far to the right and suggested we cut the hole wider and move the hinge to the 
left.  This was about the time we got chased out of Florida by a hurricane and 
he didn't have time to fix it for us.

We explained this problem to Brady and he said he would have his guy (think 
his name was Harley) work his magic . . . and that's exactly what he did.  He 
added rivets very close together all around the inside of the door and now the 
door fits perfectly.

Can't tell you how impressed we are with these people.

Here's another interesting note.  While they are certainly experts in their 
field, they are also objective.  We have a 34' '99 Front Kitchen.  There is 
also another manufacturing defect in that we have a 'wrinkle' in the long side 
panel that is deepening as time goes by. Brady said it was his opinion that the 
34's are just too long to handle the weight on each end.  He said he was 
surprised we did not have separation at either the front or the back, and since 
that had not happened by now, we would probably be okay. He warned us to always 
park on level sites.

One more note - we told him how lucky we were in our wreck . . . that when we 
came to a stop the truck and trailer were perfectly straight on the shoulder 
of the road.  He said two things saved us - first the Hensley and second the 
front kitchen because of its additional tongue weight.  Don't ask me to explain 
that - I don't understand the dynamics.

Verna